Everything you need to know about shipping, costs, timelines, and our guarantee for fundraising orders.
CA, OR, WA, MT, NV, AZ, ID, WY
BUSINESS DELIVERY IS PREFERRED FOR ALL TRUCK-LINE SHIPMENTS.
Customers are responsible for unloading and bringing product inside their facility. Inside delivery is not included with standard truck-line service. If inside delivery is requested or required, additional carrier charges may apply and will be passed along to the customer.
Residential Delivery: Additional charge starting at $75
Lift-Gate Service: Additional charge starting at $125
Any applicable carrier charges will be passed along to the customer.
UPS DELIVERY:
UPS does not provide inside delivery and will not call in advance to schedule delivery.
You do not need to be home to receive your UPS delivery. Packages may be left at the front door without a signature.
IMPORTANT: CHECK ALL CASES UPON DELIVERY Inspect all cases for damage or shortages. Loss or damage must be noted on the freight bill by the driver at delivery. Do not accept damaged product unless you intend to pay for it in full. If refusing all or part of a shipment, call 1-800-523-3505 immediately and send a signed copy of the freight bill with the driver's signature. Replacement or refund processing begins after the signed freight bill is received.
PRIESTER'S GUARANTEE:We are committed to providing the best pecans and pecan candies available and to ensuring customer satisfaction.
REPORTING PERIOD: Call 1-800-523-3505, Monday-Friday, 8:00 a.m.-4:30 p.m. CST. Advance authorization is required before any return. Unauthorized returns cannot be accepted.
PROBLEMS WITH AN ORDER: Notify us of any problem within 15 days after receiving the shipment. Replacements or refunds cannot be made after that period.
8:00 a.m.-4:30 p.m. CST, Monday-Friday
Fax: 1-334-227-4294
Standard Shipping: Street addresses in the 48 contiguous states: up to 5 lbs ship UPS 3-Day; over 5 lbs UPS Ground.
Incorrect addresses: We must have complete, correct addresses. Alaska, Hawaii, Guam & Puerto Rico ship USPS Priority Air at standard rates.
Credit Card Orders: Cards are processed when the item ships.
Changing Your Order: Please avoid changes unless absolutely necessary; they may delay shipping.
Do you ship chocolates year-round?
No. Chocolate shipments are scheduled according to ambient temperatures.
Do you ship to a P.O. Box?
No, we no longer ship to P.O. Boxes. Please provide a physical street address for delivery.
Minimum order quantity?
Yes, minimum is 4 cases.
How do I change my catalog address?
Email or call 1-800-277-3226 with both old and new addresses.
Do you ship year-round?
Yes—except chocolate.
Thank you for ordering from Priester's!
Advance notice is required prior to any return. We cannot accept unauthorized returns. Notification of any problems must be made within 15 days of receiving your shipment.
